Return Policy and Shipping

Return Policy: We accept returns on FULL PRICE unworn and unwashed LH merchandise with tags attached within 30 days of purchase. Returns must be initiated within 14 days. A $5 return fee will apply. Items must be received by us within 30 days of purchase. After 30 days, we will offer store credit at the current selling price. Non LH products will be accepted for return under the same guidelines.

To initiate your eligible return, please click here: Return Request

KINDLY NOTE: All sale items and personalized items are final sale. 

If you have any questions regarding return eligibility, please email: customerservice@lilaandhayes.com

Phone: 817.985.3330

Shipping: Due to a high volume of orders, please allow 5-7 business days for your order to ship via USPS or UPS. For monogrammed items, please allow 3 weeks for items to ship. If you need your shipment by a certain date, please email us prior to placing the order to ensure that will be possible.  Monograms needed in less than 3 weeks will require a Rush Fee.

Price adjustment policy: We are happy to offer a one-time price adjustment if an item is marked down within 24 hours of your purchase. Items purchased at a discounted rate are ineligible for a price adjustment. Promotions do not apply to the price adjustment policy, only markdowns. Markdown items are indicated with the word "SALE" in the product title.